Privacy policy

Last updated: 01 November 2026

1 Who we are

This Privacy Policy explains how zelquro collects, uses, shares and protects personal information when you visit zelquro.com, contact us or place an order. For the purposes of applicable UK data protection law, the business identified above is the controller of personal information described in this policy.

Email: support@zelquro.com

Telephone: +447807218832

Business correspondence:12 The Grange, London, SE1 3GU, United Kingdom

2 Personal information we collect

Depending on your interactions with us, this may include:

  1. Identity and contact details: name, email address, delivery and billing addresses, telephone number.

  2. Order and transaction details: purchased items, order history, delivery instructions and payment status. Payment card information is ordinarily handled by payment providers rather than stored by us in full.

  3. Communications: customer service messages, requests, reviews and correspondence.

  4. Technical and usage data: IP address, browser, device, pages viewed, timestamps, cookie identifiers and website activity.

  5. Marketing preferences: newsletter choices, consent records and opt-out requests.

  6. Certain details (such as your name, contact and delivery address) are necessary to process an order. If they are not provided, we may be unable to fulfil the purchase. Optional marketing information is not required to buy from us.

3 Why we use your information and our lawful bases

Purpose

UK GDPR lawful basis

Process orders, payments, dispatch, returns and support

Contract: necessary to enter into or perform our contract with you.

Meet tax, accounting and other legal obligations

Legal obligation: where records and disclosures are required by law.

Prevent fraud, keep our website secure, improve services and handle routine business enquiries

Legitimate interests: running a secure and efficient online shop, balanced against your rights and freedoms; or another basis where applicable.

Send optional marketing by email

Consent where required, or legitimate interests where the electronic-marketing “soft opt-in” lawfully applies and every applicable condition is met.

Use non-essential cookies or tracking

Consent where required under the UK Privacy and Electronic Communications Regulations (PECR), subject to any applicable exception.


4 Sharing with suppliers and payment providers

We share relevant data only with providers who need it for a defined purpose, such as delivery and shipping partners, payment processors, hosting and IT providers, fulfilment and order-management services, customer-support systems, and (if enabled) analytics and advertising partners. We may also disclose data when the law requires it or to protect legal rights.

If you select PayPal, PayPal handles payment-related information under its own privacy terms. If Klarna is offered and selected, personal information necessary for that service may be sent to Klarna under its applicable notices. The actual providers and their roles should be checked against the live checkout.

5 Marketing communications

We send promotional emails where you have given valid consent or where we can lawfully use the “soft opt-in” for our own similar products following a purchase or genuine sales enquiry. When the soft opt-in is used, you are offered a clear choice to refuse marketing when details are collected and in every subsequent message. You can unsubscribe at any time. Service messages needed for your order are not optional marketing.

6 Cookies and advertising tools

We may use strictly necessary cookies to operate the website and, if enabled, analytics and advertising tools such as Google Analytics, Google Ads conversion tracking, Meta Pixel, Pinterest Tag, Hotjar or reCAPTCHA. These are examples from our service configuration, not a guarantee that every tool is active.

Where consent is required, we will request it before setting or reading non-essential cookies and provide a means to reject or change your choice. Details of active cookies, third parties, purposes and retention periods must be made available in an accurate cookie notice or consent panel.

7 Transfers outside the United Kingdom

As the contact address supplied for zelquro is in the United States, information relating to UK customers may be accessed or processed outside the UK, including in the United States. Where UK restricted-transfer rules apply, we will use a lawful transfer mechanism and any required safeguards. You may request further information about the applicable safeguard by emailing support@zelquro.com.

8 How long we retain information

We retain information only for as long as reasonably necessary for the purposes collected. In deciding the period we consider fulfilment and customer service needs, applicable tax and accounting obligations, potential disputes, legal requirements, security and any consent or objection. Marketing details are removed from active marketing lists after a valid opt-out, except for minimal suppression records needed to respect that choice. 

9 Your UK data protection rights

Subject to the conditions and exemptions in law, you may ask to access or correct your information, request erasure or restriction, object to processing (including direct marketing), request portability, withdraw consent, and exercise rights concerning solely automated decisions where relevant. You have an absolute right to object to processing for direct marketing. Please email support@zelquro.com with your request; identity verification may be needed in appropriate cases. We will respond within the applicable legal deadline, normally one month for a subject access request, subject to lawful extensions or pauses.

10 Complaints and the ICO

Please contact us at support@zelquro.com if you believe we have handled your information incorrectly. We will review and respond to data protection complaints in line with applicable UK requirements. You can also complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/.

11 Security, children and updates

We use appropriate organisational and technical safeguards to protect information; no internet transmission or storage system is completely risk-free. Our website is not aimed at children under 13, and we do not intentionally seek to collect their personal information. We may revise this policy, and the revised version will show an updated date.